ometimes after you launch a WooCommerce store, you are surprised that the products do not appear in the storefront or the custom categories in which you expect the products to appear, and you do not know what is causing this problem?
The problem of products not appearing on WooCommerce is often due to incorrect settings on the product page or one of the tools used on the site. Therefore, in this article, we will learn about the reasons why products do not appear and how to solve the problems that cause this.
Reasons why products do not appear on the WooCommerce store page
There are a wide range of reasons why products disappear from the WooCommerce storefront or from the store pages. This may be due to an error in the store’s setup, a compatibility issue with the plugins used or the activated theme, a problem with permalinks, etc., so we will mention all of them. Reasons that may lead to this problem and how to solve it.
1- The product is not classified
This error usually occurs when there are a lot of products, so you must make sure to assign a classification to all products, because if a classification is not assigned to the product, the product classification will be “unfair” by default and will not appear on the site (the product will remain visible on the store page, but will not appear On the site pages because they usually display products with a specific classification)
You can assign a product classification by editing the product and choosing the appropriate classification from the Product classifications section
2- A dedicated store page
If you built your store page with a plugin like Elementor or Divi page builder plugins, not all products may appear in the store or the store page may not update when new products are added, so when you customize your store page, you will need to update the products, or To update the custom store page from the settings of the extension you used to create the store page.
Read also: How to customize the product page in WooCommerce to increase your sales
3. Cache
If you do not clear the cache from your site, you may see an old version of the site, so you should clear the cache regularly, and because there is more than one cache whether on the browser side, the server side or the WordPress plugin side, here is how Clear cache everywhere:
Browser-side cache
The browser-side cache can be cleared in two ways:
Manual method:This cache is stored in browser files, so the method for clearing it varies depending on each browser, but in general, deleting browser data can be accessed by going to the browser settings, then to the “Privacy and Protection” section, then finding the “Delete Data” button.
Automated method:You can periodically clear the cache on clients’ devices, and you can use the Lite Speed Cache add-on, which gives you the ability to do this by going to LiteSpeed Cache in the WordPress control panel, choosing Cache, then clicking on the Browser tab, and in the Browser Cache TTL field you can specify The time period in seconds during which the browser’s cache expires.
Server-side cache
To clear the server-side cache, you will need to go to your hosting account. Most hosting companies provide an add-on that is installed when you install WordPress through the hosting control panel. This add-on enables you to clear the server cache through the WordPress control panel itself.
Cache by plugins
Using some plugins, such as LiteSpeed Cache, Jetpack, or WP Super Cache, you can clear the plugin cache. For example, if you use the LiteSpeed Cache plugin, you can clear the cache by hovering over the plugin icon in the user bar in the WordPress control panel and choosing “Purge All.”
Read also: Clear the cache of your WordPress site
4. Problem with fixed links
You must check whether you are using the correct store page on your site. From the WordPress control panel, go to the WooCommerce section, then to Settings, then to the Products tab, and make sure that you choose the correct store page from the drop-down list in the “ Store Page ” field.
Likewise, you must specify the rest of the pages, such as the shopping cart page, the order completion page, the My Account Dashboard page, and the Terms and Conditions page that you use on the site. To do this, go to the “Advanced Options” tab in the WooCommerce settings, and you will find the four fields that we talked about:
If the product appears on the product page and does not appear on the store page, there may be a problem with the permalinks on your site. You can solve this problem by determining the structure of permalinks on your site. To do this, go to the Settings section in the WordPress control panel and then “ Permalinks. ” “, select the permalink combination you want to use, and don’t forget to press the Save Changes button at the bottom.
5. Incompatibility with add-ons
Sometimes the WooCommerce store page may appear blank due to incompatibility with the add-ons used on your site. You can confirm that the add-ons are the problem by deactivating all add-ons except the WooCommerce add-on, then check the store page again, if products appear on it after deactivating the add-ons. It is clear that this is the cause of the problem.
To disable multiple plugins at once, go to the Plugins section of the WordPress control panel, then choose “ Installed Plugins .”
Then click on the main checkbox at the top to select all extensions, exclude the WooCommerce extension from the selection, then choose “ Disable ” from the drop-down menu, then click “ Apply .”
Our next step will be to find the add-on that is causing the problem. To do this, activate the add-ons one by one and make sure after activating each add-on whether the products are still visible on the store page, since when you access the add-on that is causing the problem, the products will not appear, and once Once you have identified the add-on that is causing the problem, you must delete it and install an alternative add-on that does its job and is compatible with WooCommerce.
But if the add-on that is causing the problem is originally compatible with WooCommerce, it may become incompatible if there is a new update for WooCommerce and the developers of this add-on delay updating it, then the incompatibility problem occurs, and here you can contact the developers of the add-on to find out when there will be a new update, before deleting it. This addition uses an alternative addition (because this is not always easy)
So if you’re relying on complementary plugins for WooCommerce, it’s best to wait until there’s an update for all of those plugins before WooCommerce happens.
6. Product display settings are incorrect
Incorrect display settings for products are the most likely reason why the product does not appear on the store page, so you must check the display options, as sometimes the product may have been set as “ hidden ” or “ search results only ” and in both cases it will not appear. The product is on the store page, so you must modify the display options to “ Store and search results ” and then click “ Update. ”
Another reason why a product may not appear is that it is still a draft, so the product must be published in order for it to appear on the store page.
Conclusion
Thus, in this article, we have discussed the most important reasons that may lead to products not appearing on WooCommerce, whether on the store page or on the site. In most cases, the problem will be solved by following the steps we mentioned.
But the problem can sometimes be greater than the solutions we discussed. For example, there could be a problem due to the hosting of the site, and here you must contact the hosting company to find out whether the problem is on their side, or perhaps there is a problem with the site’s code, or perhaps there is There is something wrong with the site, and here you must seek the help of a WordPress expert. You can request free help with any problem you face through the WordPress forums , or if you are looking for paid help to have an expert do it for you, you can search for WordPress services .
