The use of chatbots has recently become widespread in many websites and applications, because it saves a lot of time and effort required to complete routine tasks such as responding to messages from customers and visitors, or managing data, etc.
Therefore, in this article, we will provide you with knowledge about what a chatbot is and the benefits that your online business can benefit from this very smart technology. We will also learn about an easy way to activate a chatbot within your WordPress site and start taking advantage of the features that it provides you as a website owner, and Also the benefits that your visitors or customers get.
What is a chatbot and its basic types?
Chatbot is considered one of the most important technical solutions that automate daily tasks without your direct intervention, which means that it helps you manage your business with great professionalism in addition to saving a lot of time that you may spend on the same tasks that you do every day.
Automated response programs, or what are known as chatbots, have been developed in order to interact with humans, respond to their questions, and help them reach the desired thing in record time. Many websites and online stores are now using chatbots to respond to customers’ questions and receive their requests, complaints, and inquiries online. 24 hours a day, often without the need for a human presence.
Chatbot programs have developed and their types have varied greatly in recent years, but we can classify them into two main types according to the way they work, as follows:
Simple chatbot
Simple chatbot programs are programs that have been developed to answer questions that are entered into them. For example, you can use a simple chatbot within your site to answer questions from visitors or customers.
This type works in a way that matches specific words within the questions that are asked to it, and then provides the answers that are stored within it.
For example, the word ( price ) can be entered as a keyword into the chatbot, so that if a visitor enters and asks a question to the chatbot that includes the word price, it directly sends the prices for the products that are supposed to have been entered for him in a ready-made form.
This type has a preserved database containing answers and information that is constantly updated, and the chatbot uses the information stored within it to respond to all users’ questions and inquiries with a high degree of accuracy and speed.
Advanced Chatbot (Most Intelligent)
Unlike the simple chatbot, the advanced type relies on artificial intelligence (AI) techniques to reach the meaning that visitors intend from the questions asked to it. It tracks some data such as the language that visitors use to ask questions, and the type of answer required, and it automatically responds to them with answers that are provided to them. What they are looking for with great precision.
An advanced chatbot does not need to enter some phrases to match them with users’ questions, but it automatically recognizes the intended meaning of the question asked of it, and immediately offers various answers that suit each person according to the method and language used in asking the questions.
The advanced chatbot has a high degree of artificial intelligence and efficiency that makes it closer to the human element, which makes it a suitable option for most businesses that want to be available to help their customers 24 hours a day.
5 important benefits of using a chatbot on your site?
Although there are many types of chatbots, using any type of them on your site guarantees you many benefits that will bring success and development to your business. We list for you the most important main benefits that your site may benefit from after creating and activating the chatbot within it.
1. Increase visitor interaction and improve users’ experience within the site
Can you respond to 100 customers at once?! Of course not, but the chatbot is able to respond to thousands of customers and perhaps millions in a fraction of a second, which means that visitors to your site will receive immediate help and answers to all their questions whether you are present yourself or not.
If a visitor asks a question in Arabic, it may be easy for you to answer it, but what if he asks a question in Chinese? Or even in one of the Arabic dialects that you do not understand?
The chatbot is able to detect the language and the way a person asks his questions, and then provides answers in the same way or language used in the question, which means that the users’ experience within your site will be more than wonderful.
Chatbots can be linked to programsCustomer Relationship Management CRM collects data for all your customers, which means that it will be able to provide answers that suit every customer or every person who asks him questions or asks him for certain information, and thus this has a significant positive impact on the quality of the users’ experience within your site.
2. Increase your online sales
Chatbot programs were able to achieve a 67% increase in business sales, which means that trying this technology is of great interest to most online businesses.
Late response to customers is the first reason for losing more sales, and since the chatbot provides the ability to respond to customers 24 hours a day, most businesses that use it have now enjoyed superior rates of increase in their sales, which has made it spread strongly in recent times.
The chatbot is able to suggest the most suitable products to your customers, which helps them make the purchasing decision more easily and quickly than before, which means doubling your sales.
3. Save money and time
Imagine that your online business requires you to employ a group of people to follow up on customer questions and inquiries, receive their requests, and follow up on them. This requires a lot of money and time to train and qualify these people to respond to customers and manage sales operations.
A chatbot saves you all these tasks, because it has a huge database that qualifies it to help all people and customers at the same time. At the same moment it follows up on one customer’s inquiries, it is in contact with another customer with completely other inquiries. In the end, all your customers get… Immediate support and assistance for all their questions and inquiries. In the end, a chatbot saves a lot of money, time, and effort required to manage your business online.
You will not need to repeat certain tasks on a daily basis if you use a chatbot. You will save a lot of time spent on routine tasks such as answering repeated questions, searching for data, or organizing meetings. All of these tasks the chatbot can help you automate, which It gives you more time to focus on developing your business and life for the better.
4. Collect data that helps your business grow and develop
As you know, data has become the real treasure in the world in which we live. The decisions that are made in our current era are the result of data that is collected and organized for ease of decision-making, and most of the failed decisions are those that are not based on real and strong data.
The chatbot contributes strongly to collecting data about visitors to your website or online store, which helps you analyze this data to learn many things that help you grow your business, such as identifying the most types of products that your customers are looking to obtain, or the problems that your customers are looking for solutions to. For it, which ultimately helps you make sound decisions that lead to continuous development of your business.
5. Create an automatic smart notification system
One of the things that helps your site visitors increase interaction with the content and return to the site again and again isPush notifications .
Many chatbot-compatible notification receiving programs use the data collected by the chatbot in order to send personalized notifications to each person individually, which contributes to increasing user interaction with notifications to very large proportions.
Create a chatbot within your WordPress site
There are many WordPress plugins and services that help you activate a chatbot on your site in simple steps, and we will show some of the many ways you can activate different types of chatbots using them on your site.
Create a chatbot using the ChatBot plugin
The Chatbot add-on for WordPress is an easy and free way to activate the chatbot within the site. Once it is installed on WordPress, the chatbot icon appears on the site and is ready to receive visitors’ questions and inquiries, respond to them, and follow them up 24 hours a day. This add-on provides many features, including the following:
- You do not need programming code or linking the site with external services. You can fully control the chatbot plugin from within the WordPress control panel.
- It supports all languages, and it also supports Arabic language directions from right to left (RTL).
- It provides ready-made answers and forms to respond to visitors, and you can also add other responses and answer forms to be used automatically when responding to visitors.
- The add-on provides you with the feature of uploading a text file containing questions and answers that you create yourself so that the chatbot can use it to follow up with customers and respond to them.
- Show the most frequently asked questions (FAQ) with the ability to edit them from within the control panel.
- The ability to open the chatbot to the full width of the page on mobile devices.
- You can connect the chatbot with Facebook Messenger
As you noticed from some of the options that the add-on provides you, the chatbot is able to help you provide continuous support around the clock for all site visitors and users, and also contributes to increasing the time visitors stay on the site.
To start taking advantage of the add-on’s features, install and activate the add-on on your site . You will notice the chatbot icon appears on your site, and when you click on it, the following chat box appears:


As you can see, the chatbot’s welcome texts appear in English, but you can easily modify them and add Arabic texts.
To modify the static texts, go to the settings tab for the add-on, then go to the Language Center settings tab on the left. The next page will open before you, which contains all the static texts that the bot uses. All you have to do is delete the English texts and add Arabic. And save the page:


After that, you can check the chatbot on your site to make sure that Arabic texts appear instead of English:


If you want to change the icon for the chatbot, you can return to the settings page for the add-on, and go to the Icon & themes tab, inside which you will find a set of suggestions for the desired icon shape, in addition to the ability to upload a custom icon image from your computer to be used instead of the default icon:


When a visitor begins to interact with the chatbot, such as sending his name, the chatbot immediately welcomes him and suggests 3 options for assistance:
- Instructions or what is known as Frequently Asked Questions (FAQ).
- Send us an email
- Send your phone number and we will contact you.


If, for example, a visitor sends his phone number, the chatbot will directly send you an email to you as the site manager informing you of the contact request he received from the visitor, which contains his phone number for communication:


You can control the three help options that you noticed and their texts from within the add-on settings panel, specifically from within the Start menu tab, where you can modify the texts for the help options to the texts you want:


The chatbot provides the option of (Instructions) or Frequently Asked Questions (FAQ). You can add questions and answers to this section easily from within the settings panel, then go to the FAQ Builder tab, then write its question and answer. Thus, you can create a large group of questions and answers that meet the needs and inquiries of your visitors. All of them, and you can update the questions and answers whenever you want:


One of the beautiful features of the add-on is that it allows you to enter samples of messages and texts based on which answers can be provided. In order to begin entering samples of messages expected to be sent from visitors to your site, you can enter the settings tab of the add-on, then enter the Simple text responses tab, Click on the Add New button to start adding sentences and texts that help the chatbot provide the best assistance to visitors:


You will be directed to the adding texts page, from which you can add (the sentence), which is the text that if the visitor writes to the chatbot, an appropriate response will be provided, and (the response), in which you write the response that you want the chatbot to send to the visitor if he receives the sentence written above from him. Or text close to it, and in the (Keywords) box, you write the words that if the chatbot notices the visitor’s message, it will send a response to him. You can write words such as contact – contact number – phone – mobile, and so on, so that it provides him with all the words that help him reach Information that visitors want with great accuracy:


Now let’s try asking the chatbot about the contact number, and observe the response it sends according to the data we entered for it:


In this way, you will have a chatbot inside your site ready to provide assistance to your site visitors 24 hours a day, and you can customize the settings that we explained to suit the type of questions and inquiries that your visitors and users often ask so that you can provide a useful user experience for your visitors.
Thus, after you learned about all the benefits that your site may obtain from using a chatbot, as well as how to activate and control it completely, start now to develop a plan to activate the chatbot on your site or online store with the aim of providing an easy and quick way to communicate with visitors and customers and provide them with support and assistance. 24 hours a day.
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